Industry-leading manufacturing practices backed up with industry-leading Support.

Cotell’s hospitality products are manufactured to the highest quality standards with processes and practices officially cerified to ISO9001 standards, and full compliance with international standards on electrical device safety.

Should your phone develop a fault due to manufacturing error or component failure, the product is fully covered by our comprehensive warranty and support service.

A Cotell purchase is a safe purchase.

Manufacturing Practices and Product Certification

Cotell products are made exclusively at Cotell’s factory in Schenzen “Technology Corridor” in South China, where it employs over 300 people. Cotell’s manufacturing processes are fully certified by third-party auditors to conform to international quality control and environmental standards.

ISO 9001: Quality management systems

Beyond the point of manufacture Cotell products are fully compliant and certified with international standards including:

CE – European Certification for Health and Safety

The CE Mark is a mandatory conformity symbol required for products sold in the European Economic Area. The CE mark indicates conformity to the legal requirements of the European Union (EU) Directive with respect to safety, health, environment, and consumer protection.

RoHS Compliance

RoHS compliance is the European Union Directive for the Restriction of Hazardous Substances in the manufacture of Electronic and Electrical equipment.

FCC Compliance

All commercial electronic devices (unintentional radio- frequency radiators) sold in the United States are regulated by the Federal Communications Commission (FCC).

CCC Compliance

The CCC Mark (China Compulsory Certification mark) is required for a wide range of products sold in the Peoples Republic of China. The product list includes 19 product groups and a total of 132 product categories.

Warranty, Support and Hardware Replacement

Warranty Support, Registration and Hardware Replacement. Cotell products are covered by our comprehensive warranty framework. Should your product develop a fault during the warranty period or fail to perform to our specifications, we will repair or replace the unit at no charge subject to our terms and conditions.

5 Year Warranty – All Premium-line Analogue Telephone Products

3 Year Warranty – All SIP, Economy-line Analogue Telephone Products, IP network and powered electronic products

Your product purchase needs to be registered with Cotell. This will be taken care of automatically when you purchase product through a Cotell-approved reseller or systems integrator.

For all Warranty registrations and questions regarding our Warranty, please contact us at support@cotell-emea.com.

User Guides

Cotell product user guides / instruction manuals are available in an electronic format only, and can be downloaded from this site. Alternatively please email us with the model number of your phone and we will be pleased to send you the relevant user guide.

Customer Services

You are welcome to contact our customer services with your support enquiry. In order to help us expedite your support query, please be prepared to provide us information on where and when you purchased Cotell product(s), and the model numbers, part codes and quantities, as well as their current installed location. We look forward to serving you!

Our preferred method of communication is email, so that we can track support requests, ensure they are answered properly and all necessary details are captured.

For urgent support needs please telephone and follow-up with an email.
Customer Services Contacts:

Email: support@cotellamerica.com